1. Introduction
Global Health Connect ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us through our website, https://www.globalhealthconnect.co/, and our medical tourism coordination services.
We assist individuals seeking information and coordination support for healthcare services in India, including enquiries related to doctors, hospitals, treatments, medical consultations, and travel arrangements.
This Privacy Policy explains what information we may collect, how we may use and share it, how we protect it, and the choices available to you regarding your personal information.
By using our website or contacting us, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will seek your consent before processing the relevant information.
2. Information We May Collect
Depending on how you interact with us, we may collect the following categories of information.
A. Personal and Contact Information
This may include:
Full name
Email address
Telephone or mobile number
Country of residence
Preferred contact method, such as phone, email, WhatsApp, or Telegram
Contact details and other information you voluntarily provide in an enquiry
B. Medical and Health Information
If you request medical coordination assistance, you may choose to share information such as:
Medical reports and investigation results
Previous medical records
Information about a requested treatment or consultation
Relevant health information provided for preliminary case review and coordination
Medical information is sensitive. Please share only information reasonably necessary for your enquiry. We use such information for coordination purposes and do not provide a medical diagnosis merely by receiving or reviewing documents.
C. Website and Technical Information
When you visit our website, certain technical information may be collected through server logs, cookies, analytics tools, or similar technologies, depending on the tools enabled. This may include:
IP address
Browser and device information
Pages visited and interactions with the website
Referral source and approximate geographic information
Cookie identifiers and usage data
D. Communication Information
We may retain communications you send to us through website forms, email, telephone, WhatsApp, Telegram, or other channels, subject to applicable law and the practices of the relevant service provider.
3. How We Use Your Information
We may use personal information for the following purposes:
Responding to enquiries and requests for information
Coordinating communication with doctors and hospitals, where requested or appropriately authorised
Facilitating preliminary medical case review and the sharing of relevant information with potential healthcare providers
Providing information about treatment options, consultation processes, estimated costs, and related coordination services
Assisting with hospital communication and, where requested, travel or visa-related coordination
Communicating updates about your enquiry
Maintaining records, improving website performance, and managing our operations
Monitoring website usage and evaluating marketing effectiveness where applicable
Preventing fraud, addressing security issues, and complying with legal obligations
Sending promotional communications where permitted by law and, where required, with your consent
We do not guarantee that a particular hospital will accept a case, that a treatment will be suitable, or that any specific medical outcome will be achieved.
4. Medical Information and Case Review
If you submit medical reports or health information, we use that information to understand your enquiry and facilitate communication or coordination with relevant healthcare providers.
Please note:
Global Health Connect is a medical tourism coordination service and is not a substitute for a licensed healthcare professional.
Any preliminary review or coordination does not constitute a definitive diagnosis, prescription, or treatment recommendation unless provided by an appropriately qualified healthcare professional acting in that capacity.
Healthcare providers make their own clinical decisions and determine whether they can accept or treat a patient.
You should avoid sending medical records through public or unsecured channels where a more appropriate secure method is available.
Where required, we will seek appropriate authorisation before sharing your medical information with a doctor, hospital, or other recipient for your requested coordination.
5. Legal Bases and Consent
We process personal information where there is an applicable lawful basis, which may include:
Your consent
Taking steps at your request before providing a service
Performing or administering an arrangement with you
Complying with legal or regulatory obligations
Protecting legitimate interests, where permitted by applicable law and subject to your rights
Where consent is the applicable basis, you may withdraw it subject to legal and operational limitations. Withdrawal does not affect processing that lawfully occurred before the withdrawal.
6. How We May Share Information
We do not sell your personal information as a product.
We may share relevant information, where necessary and legally permitted, with:
Doctors and hospitals: To facilitate requested medical enquiries, case reviews, consultations, or treatment coordination.
Service providers: Such as website hosting, secure storage, communications, analytics, customer support, or technology providers acting on our behalf.
Travel or visa coordination providers: Where you request assistance and sharing is necessary for that assistance.
Professional advisers and authorities: Where required for legal compliance, security, dispute resolution, or protection against fraud.
Other recipients authorised by you: Where you request or expressly authorise a particular disclosure.
We aim to limit sharing to information relevant to the intended purpose. Third-party organisations may process information under their own privacy policies and legal obligations.
7. International Data Transfers
Because we support international patients seeking healthcare coordination in India, your information may need to be transferred across national borders, depending on your location, the healthcare provider involved, and the services you request.
Where international transfers occur, we will take steps required by applicable law to ensure that the transfer and subsequent processing are appropriately handled.
Please contact us if you would like more information about the international transfer of your personal information.
8. Cookies and Analytics
Our website may use cookies or similar technologies to support essential website functions, remember preferences, understand website usage, and measure marketing performance.
Where enabled, analytics or advertising tools may collect information about website interactions, campaign referrals, or conversions.
You can manage cookies through your browser settings and, where available, our website's cookie preferences. Disabling certain cookies may affect website functionality.
Third-party tools may process information according to their own policies. Please review their privacy notices where applicable.
9. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
However, no website, email transmission, messaging service, or electronic storage system can be guaranteed to be completely secure. We encourage you to use appropriate care when transmitting sensitive information and to contact us if you believe your information has been compromised.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, providing coordination services, maintaining required records, resolving disputes, and meeting legal obligations.
Retention periods may vary depending on the type and sensitivity of information, the nature of the enquiry, applicable legal requirements, and whether an ongoing coordination relationship exists.
When information is no longer required, we will take appropriate steps to delete it, anonymise it, or securely dispose of it, subject to applicable legal requirements and legitimate retention needs.
11. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have rights to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of information where legally applicable
Withdraw consent where processing is based on consent
Object to or request restriction of certain processing
Request information about relevant data sharing or processing
Opt out of promotional communications
Raise a complaint with the appropriate authority where available
To exercise a right, please contact us using the details below. We may need to verify your identity before acting on a request. Some requests may be subject to legal exceptions or record-retention requirements.
12. Third-Party Websites and Services
Our website may contain links to external websites, hospitals, healthcare providers, social media platforms, messaging services, or other third-party resources.
We do not control the privacy practices of external websites or services. Your use of those services is governed by their respective terms and privacy policies. We encourage you to review those policies before sharing personal information.
13. Children's Privacy
Our website and coordination services are not intended to encourage children to independently submit personal information without appropriate authorisation.
Where a healthcare enquiry concerns a minor, information should be submitted by a parent, legal guardian, or another person legally authorised to act on the minor's behalf, subject to applicable law.
If we become aware that personal information has been collected inappropriately from a child, we will take reasonable steps to address the matter in accordance with applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website technologies, data-handling practices, or legal requirements.
The updated version will be published on this page with a revised "Last Updated" date. Where required by law, we will provide additional notice or seek consent for material changes.
15. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact Global Health Connect.
Website: https://www.globalhealthconnect.co/
Email:
Business Address:
Please do not send additional medical reports or highly sensitive information in a general privacy enquiry unless necessary and requested through an appropriate channel.
